As a Fieldair service contract customer you always get preferential response times to your callout often agreed at the time of the negotiating the Service Level Agreement.

If we cant get you back up and running we will seek to provide temporary equipment to keep you in operation until the repair or replacement system can be carried out.

As a contract customer you will benefit from an out of hours contact network that you can rely upon to schedule the nearest on call engineer to attend your callout.

All of our service technicians are tracked on our service network planner to ensure the nearest engineer is directed to you in an efficient and timely manner.